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Shipping

Free shipping

For products with a value exceeding 300 € VAT excl. and eligible for delivery by courier service to a select list of neighbouring countries*, shipping costs are on the House (O' Luv)! (free of charge)

In other cases, if the amount of Luv Credits earned on a specific order exceeds the amount of the shipping costs for that order, those Luv Credits can be exchanged for a free delivery.

* Currently: Belgium, France, the Netherlands, Luxembourg, Germany, the United Kingdom

Courier service

If the size and weight of the ordered product allow it, the order is delivered by courier service.

As soon as a parcel is shipped, an email containing a link to the website of our courier service partner is sent; allowing to track the shipment online.

Standard shipping

If the size and weight of the ordered products are not suitable for courier service delivery, the goods are shipped by air and/or by truck through our specialized logistics partner.

The goods can be tracked online or, in case of delivery by truck, the carrier contacts the buyer directly by phone in order to set a delivery date.

The delivery is made at street level and up to the front door.

If the ordered products are exceptionally heavy, bulky or fragile, we recommend opting for our "White glove" delivery service.

NOTES:

With the Standard shipping option, the drivers are not allowed to carry goods inside buildings. Please take all necessary measures to protect the goods from possible adverse weather conditions and to ensure they can promptly be moved to their final destination.

If it turns out that the delivery faces obstacles or difficulties which can't be taken into consideration by the automated shipping costs calculation process (e.g. difficult to reach mountainous regions, ski or seaside resorts with seasonal traffic restrictions, islands with water ways, etc. ), House O' Luv reserves the right to adjust the shipping costs. In such cases, the buyer is informed as soon as possible.

"White glove" delivery

If the size and weight of the ordered products are not suitable for parcel delivery, the goods are shipped by truck. The "White glove" delivery is a carefree service where the freight carrier takes full charge of the delivery and installation. The carrier contacts the buyer directly by phone in order to set a delivery date.

On top of all the Standard Shipping provisions, when opting for "White glove" delivery the following extra services will be provided: 

  • delivery on the floor indicated by the buyer
  • provision of a furniture elevator (at additional cost)
  • unpacking
  • assembly (except drilling and electrical connections)
  • removal of packing material

If it turns out that the delivery faces obstacles or difficulties which can't be taken into consideration by the automated shipping costs calculation process (e.g. difficult to reach mountainous regions, ski or seaside resorts with seasonal traffic restrictions, islands with water ways, etc. ), House O' Luv reserves the right to adjust the shipping costs. In such cases, the buyer is informed as soon as possible.